About these policies

We wrote these policies ourselves. They're intended to be read by humans, not lawyers. You should read them; it won't take long.

Privacy

I go to great lengths to protect my own privacy. I use:

• an independent search engine,
• an independent email service,
• a network-level DNS filter,
• a local ad blocker, and
• the most privacy-preserving VPN on the planet.

I pay money for all of these services.

I tell you this so that you believe me when I say I care about your privacy as much as you do. These aren't just words to placate you. I mean it.

The simplest way for me to care about your privacy is to collect as little of your personal data as possible. Here's how.

Analytics and trackers

My sites do not contain any analytics or tracking.

Cookies

My authentication service, Clerk, uses cookies to track your user session on JDHQ (i.e. if you're logged in or not). They have no other purpose and are required.

No other cookies are used.

User account and settings

If you have an account at JDHQ, your data is held at Clerk. I can see your name and email address.

You can store some settings in JDHQ, e.g. the name of your Obsidian vault. I can view these settings. I won't, unless you ask for support that requires I do so.

Sentry

I use Sentry to track errors that occur on JDHQ. All user-specific telemetry has been explicitly disabled.

Your Clerk user ID is the only identifiable information sent with the error report. This is a long string of random characters. I can use it to look up your user account, which I might need to help me fix the error.

Stripe

Payments made through my payment processor, Stripe, are subject to Stripe's Terms of Service and Privacy Policy.

Money-back guarantee

The short version

• All our products have a 14-day money-back guarantee.
• Send a copy of your purchase receipt to hello@johnnydecimal.com.
• I'll refund your purchase within 48 hours.
• You will lose access to the product that was refunded.

The longer version

I guarantee that our systems will save you time and help you organise your life and/or business. Me and Lucy take extraordinary pride in our work. This is our life. And as a small business, we depend entirely on satisfied customers and word-of-mouth.

So if you're not happy, I'm not happy. If you don't think that the price was worth it, let me know within 14 days and you can have your money back. No questions, no risk.

For the quickest response, forward your purchase receipt to hello@johnnydecimal.com. If you want to tell us what we could have done better, please do: but no pressure. You can just say 'I'd like a refund'.

If you can't find your receipt, tell me what you purchased and when and I'll look it up.

I process these requests manually, on the same day that I receive them. So they'll usually be processed within 24 hours, but on rare occasions it may take a bit longer.

I can't control how long the money takes to be refunded by Stripe back to your payment method. Experience tells me it's usually a couple of days.

Code of conduct

There is one rule: be nice to people.

People of all shapes, flavours, and varieties are welcome. Don’t make anyone feel unwelcome because of who they are. If you do, you’ll be asked to leave.

This part from omg.lol’s Code of Conduct is perfect, so with permission it is reproduced and applies here.

"We believe that everyone has a right to the freedoms of speech and personal expression. We also believe that everyone has a right to live free of abuse, harassment, and harm. In specific situations where these two beliefs are at odds with one another, we prioritise the second over the first."

Use of AI

Created by the humans

• Every word we produce was written by me or Lucy.
• All of our products are handmade.
• I answer all messages personally and will never use AI to reply to a message.

AI is interesting. It definitely has its uses. But we enjoy writing. It's what we've chosen to do for a living. Why would we want to outsource that to a machine whose only skill is guessing the next most likely word and whose output is, therefore, by very definition, average?

If we ever produce content that has been written or altered by an AI, this will be explicitly stated alongside the content. The only situation we can foresee is if we translate some of the system content into another language.

Helping me write code

I find Claude Code useful. It's better at answering my code questions than random web searches.

But as a rule I don't let it write code for me. This produces bad code that I neither understand nor trust. Also, watching an LLM do your work is very unrewarding, and you don't learn anything. I prefer to do it myself.

Terms of service

1. Introduction
2. No professional advice
3. No client relationship
4. Use of services
5. Limitation of liability
6. Changes to these terms
7. Governing law
8. Refund policy
9. Contact us

1. Introduction

Welcome to Coruscade Pty Ltd, trading as Johnny.Decimal ("we," "our," or "us"). By using our website, tools, or services ("Services"), you agree to these Terms of Service ("Terms"). If you do not agree, please do not use our Services.

2. No professional advice

Our Services provide general guidance on business, finance, and related topics. However, we are not lawyers, accountants, financial advisors, or any other type of licensed professional. The information we provide is for informational purposes only and should not be considered legal, financial, tax, or any other form of professional advice. You should consult a qualified professional before making any decisions.

3. No client relationship

Using our Services does not create any attorney-client, accountant-client, or other professional-client relationship. We do not represent you, and our guidance does not substitute for professional advice.

4. Use of services

You agree to use our Services at your own risk. We make no guarantees about the accuracy, completeness, or reliability of the information provided. We are not responsible for any actions you take (or fail to take) based on our guidance.

5. Limitation of liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our Services, even if we have been advised of the possibility of such damages.

6. Changes to these terms

We may update these Terms at any time. If we do, we will email you. Continued use of our Services after changes means you accept the updated Terms.

7. Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.

8. Refund policy

If you don't agree to these terms, please contact us within 14 days of signing up and we'll refund you in full.

9. Contact us

If you have any questions, please contact us at hello@johnnydecimal.com.