When we kept everything on paper, it was someone's job to organise it. This was an occupation: you were trained. You became an expert.
Now we employ Gen Z's who didn't grow up with the concept of 'a file'1 yet we expect them to navigate the byzantine hierarchy of the company's SharePoint.
You work at a keyboard all day, so we make you sit through a module so you know to bend your knees when you lift a box.
But when it comes to information management: you're on your own.